Refund Guidelines

Last updated: July 16, 2026

We want to ensure you are fully satisfied with your software purchase from ExpressWare. Because our products are digital assets delivered instantly upon purchase, we maintain a clear and fair refund policy.

1. Technical Issues & Troubleshooting

If you experience any technical difficulties, errors, or installation issues with our software, please contact our support team at support@expressware.app. In almost all cases, our technical team can successfully resolve configuration issues or conflicts within 24–48 hours.

2. Refund Eligibility Window

We offer a 14-day money-back guarantee. If we are unable to resolve a verified technical bug or system incompatibility that prevents the software from executing its stated functions on a supported operating system (e.g., Windows 10/11), we will gladly issue a full refund of your purchase price.

3. Conditions Where Refunds Are Not Issued

• Change of mind after obtaining, activating, and utilizing the software licensing key.
• Failure to read the software hardware requirements or operating system requirements prior to purchasing.
• Intentional license sharing, cracking attempts, or violation of our Terms of Service.

4. How to Submit a Refund Request

Please send an email to support@expressware.app containing your purchase email, transaction ID, and a detailed description (including screenshots or logs) of the technical issues you are experiencing. Once approved, the refund will be processed via Gumroad/Lemon Squeezy back to your original payment method.